CSCleanup Chicago handles every step from the first call to the final clearance record — including Cook County Medical Examiner coordination, insurance review, and Illinois Crime Victims Compensation documentation. 35 minutes or less dispatch. Real employees throughout Chicago and the suburbs. Call (888) 629-1222.
When something happens in Chicago or the suburbs that requires professional biohazard or crime scene cleaning, most families and property managers do not know what to do next. This page walks through the full process — from the moment you call through the written clearance record we issue when the job is done — so you know exactly what to expect before you make the first call.
Questions about the process — call anytime:
Call to Dispatch in 35 Minutes | Insurance Review on Call One | Cook County ME Coordination | ATP Verified | Written Clearance Record
A real CSCleanup Chicago team member answers immediately — 24 hours a day, every day. You tell us what is happening. We ask a few brief questions: the address, a general description of the situation, whether law enforcement or the Medical Examiner is still involved, and whether you have homeowners insurance.
We review your insurance coverage on this call — not after the job. We tell you what your policy likely covers before you decide anything. For eligible situations, we flag Illinois Crime Victims Compensation under 740 ILCS 45 — up to $45,000 — and explain how we document for it from hour one.
For any death-related situation in Chicago or Cook County, the Cook County Medical Examiner at 2111 W. Harrison Street, phone 312-666-0500, must complete its investigation and release the scene before cleanup can begin. CSCleanup Chicago contacts the Medical Examiner directly and tracks scene release status.
For crime scenes where law enforcement is still present, we coordinate police clearance as well. For collar county situations — DuPage, Kane, Will, Kendall, Lake IL, McHenry — we coordinate with the relevant county Coroner and local law enforcement. You do not manage any of these calls.
CSCleanup Chicago dispatches in 35 minutes or less from call to arrival for emergency situations. For non-emergency situations, we schedule an exact arrival time — not a window.
On arrival, the lead technician conducts an on-site assessment of the full scope of contamination — visible and subsurface. This assessment determines the cost estimate and the timeline. Nothing starts without a written estimate and your authorization.
The cleanup follows full IICRC S540 biohazard remediation standard — the only industry-recognized biohazard cleaning standard. All biological material is removed. All affected surfaces are treated with the appropriate EPA-registered disinfectant for the specific pathogen or contamination type.
For structural penetration situations — subflooring, wall cavities, HVAC — the affected structural materials are removed and the underlying structure is treated. Illinois EPA chain-of-custody documentation is maintained for all removed materials throughout the job.
Before CSCleanup Chicago declares any job complete, ATP (adenosine triphosphate) testing is performed on all cleaned surfaces. ATP testing measures biological residue at the cellular level — the same standard used in hospital operating room verification.
If a surface does not pass ATP testing, we continue working. The job is not complete until every tested surface passes. This is the objective verification that separates professional biohazard cleaning from general cleaning — you are not relying on our visual assessment. You have documented test results.
When the job passes ATP testing, CSCleanup Chicago issues a complete documentation package:
This is the package your insurance adjuster needs. It is the package Illinois Crime Victims Compensation reviewers need. It is the package a Chicago landlord needs for RLTO compliance. We build it into every job as standard practice.
CSCleanup Chicago provides a realistic timeline at the on-site assessment before any work begins. If the job scope changes during the work — structural penetration is discovered that was not initially apparent — we notify you immediately and get your authorization before expanding the scope.
A real team member answers immediately. We ask brief questions about the situation, review your insurance policy on the call, confirm whether scene release is needed, and give you an accurate arrival timeline. For emergencies we dispatch immediately. For non-emergency situations we schedule an exact arrival time. You know what happens next before the call ends.
For any death-related situation in Chicago or Cook County, the Medical Examiner at 2111 W. Harrison Street, 312-666-0500, must release the scene before cleanup begins. CSCleanup Chicago contacts the ME directly and tracks release status. We dispatch immediately upon clearance. Families do not manage those calls.
No. CSCleanup Chicago coordinates access through building management, a designated contact, or an estate representative. Many families choose not to be present and we fully support that. We provide a written summary and call the designated contact when the job is complete.
CSCleanup Chicago performs ATP testing on all cleaned surfaces at the end of every job. ATP measures biological residue at a cellular level — the same standard as hospital operating room verification. If surfaces do not pass, we continue working. We issue a written clearance record with test results when the property is verified clean.
Same-day completion is typical for contained crime scenes, recent blood cleanup, and standard decontamination. Extended situations — unattended deaths with structural penetration, large-scale meth lab decontamination — may take 2-4 days. CSCleanup Chicago provides a realistic timeline at the on-site assessment before work begins.
35 minutes or less — or schedule an exact arrival. IICRC certified. Real employees. Documentation from hour one.
Available 24/7 | Chicago IL | All 6 Collar Counties | IICRC Certified | BBB A+